Replacement Policy
Customers may request a product replacement under specific conditions:
- Replacement requests are valid within 7 days from the delivery date.
- Replacement is allowed for products in defective or physically damaged condition within 24 hours of receipt.
- A replacement can be provided within 7 days for products that aren't functioning correctly.
- To report damaged or defective items, please contact our website support team. A team member will verify and respond within 24 hours.
- If the received product doesn't match the website's description or specifications, inform our support team within 24 hours.
- For replacements, our courier service will pick up the entire product package, including accessories.
Exceptions to Replacement:
Replacements will not be granted in the following cases:
- Customer dissatisfaction with the look or sound quality of a non-defective product.
- Physical damage not reported within 24 hours of receipt.
- Damage caused by electrical surges or user misuse.
Please note that we do not offer returns or refunds, but customers can request replacements within 7 days of delivery.
Cancellation Policy
We have a customer-friendly cancellation policy, with some exceptions:
- Orders cannot be canceled once they've been communicated to customers and shipping has begun.
- Same Day Delivery orders cannot be canceled.
- Orders from limited occasion offers, sale events and on special prices are non-cancelable.
Product Pricing
- While we strive for accurate product pricing, errors can occur. We reserve the right to cancel orders with incorrect prices, and refunds will be issued.
-Prices may change without notice.
Security
- Transactions on our website are secure, protected by SSL and Secure Data Encryption.
- Your information is encrypted to ensure privacy and security.
- Credit card and debit card details are not stored or taken by us, but by authorized payment gateways.
Out of Stock Situations
- If a product is unavailable for any reason, we will process a refund.
Delivery of Products
- Products are shipped from various locations within India.
- We aim to deliver within 7-10 business days, depending on your delivery address.
- Deliveries are made by our staff or third-party couriers between 10.30 am – 7 pm, Monday to Saturday.
- Goods require a signature upon delivery.
- We are not responsible for damage to products after delivery.
- Report shortages or damages to customer service on the day of delivery.
- If your order shows as "Delivered" but hasn't been received, inform us within 24 hours.
Delivery Charges
- Shipping and handling rates may vary based on product specifics and will be visible during the checkout process.
Customer Support Team
Monday to Saturday ( 10:00 AM to 07:00 PM)
WhatsApp: 7719161616
Phone: 7719161616
E-mail: Support@verden.in